RAVELLO PANT

On change of mind we will happily offer an exchange or credit note within 14 days of an online purchase. Original receipt must be present, items in original condition and packaging. There are NO RETURNS on all jewellery, fascinators, hats and all SALE items. All faulty items will be dealt with according to your statutory rights.

Change of Mind

At Stomp Shoes Darwin, we want you to be completely satisfied with your purchase. If for any reason you have had a change of mind regarding your online purchase, we are happy to offer an exchange or issue a credit note within 14 days from the date of purchase. To qualify for a return:

• Time Frame: Returns for change of mind must be initiated within 14 days of the purchase date.
• Proof of Purchase: The original receipt or proof of purchase must be presented.
• Condition of Items: Items must be in their original condition and packaging, unworn, and undamaged.

Exclusions

Please note the following exclusions to our return policy:

• No Returns on Certain Items: Unfortunately, we cannot accept returns on jewelry, fascinators, hats, and all SALE items. Please consider your purchases carefully as these items are final sale.
• Faulty Items: Any faulty items will be handled according to your statutory rights. Please reach out to our customer service team with details and photos of the faulty item for further assistance.

Statutory Rights

We are committed to upholding your statutory rights concerning faulty products. If you receive an item that is defective or not as described, please contact us immediately to facilitate the return process.

How to Initiate a Return

To initiate a return or if you have any questions regarding our return policy, please contact our customer service team at shop@stompshoes.com.au or call us at (08) 8941 0688.

Maintaining your shoes in excellent condition is not only sustainable—reducing waste—but also budget-friendly. Here’s how to properly care for your footwear:

1. Prepare Your Space: Find a well-ventilated area, protect the surface you’ll be working on, and wear gloves to keep your hands clean.

2. Dust Off Dirt: Use a soft brush to gently remove dirt from your shoes. After cleaning, wipe them down with a polishing cloth for a smooth finish.

3. Condition Leather: Conditioning is crucial for leather shoes. Remove the shoelaces and apply a small amount of wax evenly across the shoe’s surface. Allow the leather a few minutes to absorb the wax, then wipe off any excess.

4. Polish Your Shoes: Using a polishing agent and a brush or cloth, polish your shoes in circular motions, paying special attention to the corners near the toe and heel. Remember to wear gloves during this process!

5. Buffing: Finish by buffing your shoes with grease and a horsehair brush. Brush back and forth in a sawing motion, then follow up with a cloth. For best results, condition and buff your shoes at least once a month.

Tips for Preserving Your Shoes:

• Add Rubber Sole Savers: Consider having rubber sole savers added to your shoes to minimize wear and tear.
• Visit a Cobbler: If the soles wear out, take your shoes to a reputable cobbler for replacement.
• Use Stain Protector: Spray your shoes with a stain protector before wearing them for the first time.

Caring for Wet Shoes:

If your shoes get wet, act quickly! Towel dry them immediately and stuff them with old newspapers or towels to absorb moisture. Allow them to dry at room temperature, avoiding direct sunlight to prevent discoloration. Once dry, condition them as you normally would.

By following these care tips, you can extend the life of your shoes and keep them looking their best!