Return Policy

On change of mind we will happily offer and exchange or credit note within 14 days of an online purchase. Original receipt must be present, items in original condition and packaging. There are NO RETURNS on all jewellery, fascinators, hats and all SALE items. All faulty items will be dealt with according to your statutory rights.

For orders eligible for a refund(ie faulty items ) Stomp Shoes Darwin will cover the shipping cost to deliver the item and the return postage. 

Change of Mind

At Stomp Shoes Darwin, we want you to be completely satisfied with your purchase. If for any reason you have had a change of mind regarding your online purchase, we are happy to offer an exchange or issue a credit note within 14 days from the date of purchase. Customers are responsible for the return shipping costs to send the item back to Stomp Shoes Darwin.

To qualify for a return:

  • Time Frame: Returns for change of mind must be initiated within 14 days of the purchase date.
  • Proof of Purchase: The original receipt or proof of purchase must be presented.
  • Condition of Items: Items must be in their original condition and packaging, unworn, and undamaged.
  • There are NO RETURNS ON SALE ITEMS. We ask that you please choose carefully and if in doubt please contact our sales team who can help you with any enquiries so you have an informed decision in making your purchase 
  • All faulty sale items will be dealt with direclty please get in touch 

Exclusions

Please note the following exclusions to our return policy:

  • No Returns on Certain Items: Unfortunately, we cannot accept returns on jewelry, fascinators, hats, and all SALE items. Please consider your purchases carefully as these items are final sale.
  • Faulty Items: Any faulty items will be handled according to your statutory rights. Please reach out to our customer service team with details and photos of the faulty item for further assistance.

Statutory Rights

We are committed to upholding your statutory rights concerning faulty products. If you receive an item that is defective or not as described, please contact us immediately to facilitate the return process.

How to Initiate a Return

To initiate a return or if you have any questions regarding our return policy, please contact our customer service team at shop@stompshoes.com.au or call us at (08) 8941 0688.